Shipping & Returns Policy

Thank you for choosing SoundHorse! We're committed to providing you with exceptional service and want to ensure a smooth experience from purchase to delivery (and beyond, if needed). This policy outlines our shipping and return procedures for your reference.


  • Order Processing: Orders are typically processed on the same day of receipt. You'll receive an email notification with tracking information once your order ships.
  • Shipping Methods: We offer a variety of shipping options depending on your location and desired delivery timeframe. These options will be displayed during checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight and destination of your order.
  • International Shipping: We currently ship to select international destinations. Please contact us for more information and shipping rates for your specific location.


  • Return Policy: We want you to be completely satisfied with your SoundHorse purchase. You may return any unopened and unused product within 30 days of purchase for a full refund.
  • Return Process: To initiate a return, please contact our customer service team at
  • Return Shipping: You are responsible for the cost of return shipping unless the item is damaged or defective. We recommend using a trackable shipping method and insuring your return package for your protection.
  • Refunds: Once we receive your returned item and verify its condition, we will issue a full refund to your original payment method within 3-5 business days.

    Additional Information:

    • Please note that original shipping charges are non-refundable unless the item is damaged or defective.
    • We recommend inspecting your order upon arrival and contacting us immediately if there are any issues.
    • We reserve the right to modify this policy at any time. We will update this page with any changes, so please check back periodically.

    Contact Us:

    If you have any questions about our shipping or return policy, please don't hesitate to contact us at We're happy to help!

    Thank you for choosing SoundHorse!